CustomerServiceSupervisor

**WHO WE ARE** Spence is proudly a Canadian-founded Company. Starting out in 1978 in Vancouver, BC we have a 46+ year history playing a small role in many Canadians happily ever after. We're proud to create unforgettable experiences for our customers by taking them through the Spence Experience. Our people are the center stone of our business, who bring our vision to life for every customer, every day. We’re committed to fostering a culture where our people are empowered to be as successful as possible, and are provided with all the necessary tools, resources and support to create and live the life they love! **WHAT WE OFFER** * Attractive compensation packages * Extended health benefits * Amazing employee, friends & family discounts on our products * A variety of Learning and Development resources * Special gifts to celebrate employee work anniversaries, birthdays, and personal milestones * Regular celebrations & employee incentive programs * Team building events and activities * Opportunity to grow within the company * Continuous on the job training, support and mentorship **REPORTS TO:** **STORE DIRECTOR (SD) ** As a member of the Store Leadership Team, you embody our culture and core values by demonstrating outstanding leadership and support to our front of house Sales Support team. Reporting to the Store Director, you are the backbone of our store with vital impact on our client experience as you and your team are the first and last points of contact to interact with our customers. As our Sales Support Supervisor, you are responsible for keeping the standards of excellence HIGH when it comes to providing an exceptional client experience whether its over the phone or in person. You have an eye for attention to detail and ensure exceptional process handling which includes data management/entry, financial handling and store operational compliance. A day in the life typically involves anything from handling sales transactions, answering client calls and emails, man