Royal Waste Services
Waste Management
CustomerServiceSupervisor
“Customer Service Supervisor at Royal Waste Services. Skills: Customer Service, Supervision, Team Leadership. Oversee daily operations of customer service department. Ensure high-quality service delivery”
What You'll Achieve.
Ensure operational excellence; Support drivers; Deliver exceptional service to community; Monitor performance metrics; Support continuous improvement
Industry & Context.
Problem-solving skills; Conflict-resolution skills
What They're Looking For.
Must Have
3 + years of customer service experience, 1 + year in a lead or supervisory role, Experience in a high-volume call center or service-driven environment, Proficiency in Microsoft Word, Excel, and Outlook, Excellent verbal and written communication skills, Ability to coach, motivate, and develop team members, Problem-solving and conflict-resolution skills
Nice to Have
Bilingual (English/Spanish)
What You'll Do.
Oversee daily operations of customer service department
Ensure high-quality service delivery
Process new service orders
Handle payments and billing inquiries
Resolve escalated customer issues
Track and report KPIs
Ensure compliance with company policies
How You'll Work.
Team & Collaboration
Work closely with Dispatch, Operations, and Drivers; Support resolution of missed pickups, container issues, and property concerns; Communicate service requirements clearly and efficiently across departments
Communication Scope
Excellent verbal and written communication skills
Applying for this Customer Service Supervisor role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Royal Waste Services?
Real rants from real employees. Read before you apply.