Linah Group
Farming
CustomerServiceSupervisor
“Customer Service Supervisor at Linah Group. Skills: Customer retention, Customer satisfaction, Value realization. Handle escalated customer complaints. Ensure timely resolution of inquiries”
What You'll Achieve.
Improve customer satisfaction; Improve service quality
Industry & Context.
Problem solving
What They're Looking For.
Must Have
Bachelor’s degree, 5 to 7 years of experience, call center experience, customer service experience, problem solving skills, stakeholders management skills, maintain high customer satisfaction levels, Dokki or nearby residents
Nice to Have
Experience in retail, Experience in e-commerce, FMCGs experience
What You'll Do.
Handle escalated customer complaints
Ensure timely resolution of inquiries
Ensure effective resolution of complaints
Analyze customer feedback
Develop strategies to improve service quality
Implement strategies to improve service quality
Collaborate with other departments
Streamline customer service processes
Document customer interactions
Document customer feedback
Document customer resolutions
Compile monthly reports
Present monthly reports
How You'll Work.
Team & Collaboration
Collaborate with sales; Collaborate with logistics; Collaborate with IT
Communication Scope
Written English; Spoken English
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