CustomerServiceSupervisor

Air Liquide Healthcare Ireland has over 30 years experience and specialises in treating and monitoring respiratory diseases in the patient's home supporting multiple therapies: * Home Oxygen * Nebulisers * Ventilations * Sleep We currently provide such therapies to over 10,000 patients across Ireland (combined private and public healthcare). Our field based operations team consist of Healthcare Technicians and Patient Care & Sales Specialists, who ensure that our patients receive the support that they need whilst using our equipment. From installation, training on how to use equipment, servicing and removal. ## How will you CONTRIBUTE and GROW? Location: Dublin - Air Liquide Healthcare, Unit 1 IDA College Park, Blanchardstown Road North, Dublin 15, D15 PEC4 (on-site) Business Line: Healthcare Reports to: Customer Service Manager Air Liquide Healthcare Ireland provides healthcare products and services that help protect vulnerable lives across the country. Our teams ensure that patient care and safety is at the centre of all that we do and we strive to deliver a high quality service to our patients. Working at Air Liquide means having opportunities to evolve in an environment that actively promotes and encourages its people, recognises expertise, and offers genuine opportunities that provide colleagues with autonomy and accountability. We believe our people are the cornerstone of our company and as such we care about the development and growth of our people and teams as much as the development and growth of our business. This role reports to the Customer Service Manager, with the postholder being responsible for leading, coaching, and motivating a team of customer service representatives to deliver excellence in patient and customer support. You will drive performance against key service KPIs, ensuring that every interaction across phone, email, and chat reflects our commitment to high-quality care. The postholder needs to be a motivated leader capable of managing dai