Huntsman
Manufacturing
CustomerServiceSubjectMatterExpert
“Customer Service Subject Matter Expert at Huntsman. Skills: Order-to-Cash, Customer Service, Process improvement. Manage shared team inboxes. Sort automated emails”
What You'll Achieve.
Ensure high service quality; Ensure customer satisfaction
Industry & Context.
Analyze processes; Identify efficiency improvements
What They're Looking For.
Must Have
Solid experience in Order-to-Cash processes, Solid experience in Customer Service, Advanced proficiency in SAP
Nice to Have
Experience with process improvement, Experience with automation, Experience with digital tools, Experience with bots, Experience with AI
What You'll Do.
Manage shared team inboxes
Sort automated emails
Support automation solutions
Implement automation solutions
Work with BPOs to improve processes
Work with Supply Chain to improve processes
Work with other teams to improve processes
Act as expert for processes
Act as expert for SAP
Act as expert for customer service best practices
Ensure communication flows
Support projects to improve customer service performance
Roll out new processes
Support team adoption of new processes
Suggest improvements to increase efficiency
Provide backup support across Customer Service
Provide backup support across OTC teams
Collaborate with cross-functional teams
Act as role model for company values
Act as role model for ways of working
How You'll Work.
Team & Collaboration
Cross-functional teams; Sales; Logistics; Planning; Data Science
Applying for this Customer Service Subject Matter Expert role?
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