Shift4
payments
CustomerService,SrAssociate
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Service, Sr Associate at Shift4. Skills: front-line support, resolving inquiries. Answer and resolve customer inquiries regarding payment processing, billing, hardware, software, and accounts. Walk merchants through troubleshooting steps for credit card terminals, POS systems, and integrated software platforms”
What You'll Achieve.
resolving inquiries; provide fast and accurate support; ensure full resolution
Industry & Context.
Problem-solving skills; technical curiosity and ability to navigate applications and systems
Flexibility to work varied shifts in a 24/7/365 support team
What They're Looking For.
Must Have
1+ years customer service role, Stellar verbal and written communication skills, technical curiosity and ability to navigate applications and systems, Problem-solving skills with the ability to explain technical concepts clearly
Nice to Have
Experience in customer service or technical support (POS, call center, SaaS, or FinTech preferred), Familiarity with payment processing or restaurant/hospitality technology is a plus, Multilingualism is an asset (French, Spanish)
What You'll Do.
Answer and resolve customer inquiries regarding payment processing
Walk merchants through troubleshooting steps for credit card terminals
and integrated software platforms
Diagnose technical issues and escalate complex cases to higher-tier teams when necessary
and tools to provide fast and accurate support
Educate users on self-service features and digital support tools
Document cases and follow up to ensure full resolution
Manage multiple communication channels (phone
ticketing) efficiently
Maintain awareness of payment gateways
CRM & ticketing platforms
Answer and resolve customer inquiries regarding gift card payment processing
loyalty and ecommerce
How You'll Work.
Team & Collaboration
escalate complex cases to higher-tier teams
Communication Scope
Stellar verbal and written communication skills; ability to explain technical concepts clearly; clear and professional communication
Full Job Description
Overview Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com. Shift4 is expanding globally and hiring Customer Support Representatives to work with customers! This is an onsite opportunity based at Shift4's Cuauhtémoc, Ciudad de México office. Summary: The Customer Service, Sr Associate provides front-line support to merchants across multiple channels, resolving inquiries related to payments, POS systems, hardware, software, and accounts. This role requires technical curiosity, problem-solving skills, and the ability to manage multiple tasks while delivering clear and professional communication. Responsibilities: Answer and resolve customer inquiries regarding payment processing, billing, hardware, software, and accounts. Walk merchants through troubleshooting steps for credit card terminals, POS systems, and integrated software platforms. Diagnose technical issues and escalate complex cases to higher-tier teams when necessary. Use internal systems, knowledge bases, and tools to provide fast and accurate support. Educate users on self-service features and digital support tools. Document cases and follow up to ensure full resolution. Manage multiple communication channels (phone, email, chat, ticketing) efficiently. Maintain awareness of payment gateways, POS systems, APIs, backend dashboards, CRM & ticketing platforms, and related tools. Answer and resolve customer inquiries regarding gift card payment processing, hardware, software, accounts, loyalty and ecommerce. Qualifications: 1+ years customer service role Stellar verbal and written communication skills. Strong technical curiosity and ability to navigate applications and systems. Problem-solving skills with the ability to explain technical concepts
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