Flora Food Group
CustomerServiceSpecialistwithGerman
“Customer Service Specialist with German at Flora Food Group. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, supply chain, order management, customer service operations, analytical mindset, problem-solving skills, Excel, reporting tools, SAP, English fluency, German language. ensuring product availability. smooth order execution across the supply chain”
What You'll Achieve.
ensure product availability; smooth order execution; support service levels; customer satisfaction; high customer satisfaction; reliable and responsive order‑to‑delivery flow
Industry & Context.
solid problem-solving skills
What They're Looking For.
Must Have
Fluency in English is mandatory, German language needs to be at a very good level too
Nice to Have
exposure to automated order flows such as EDI, BOT, or experience with Zendesk is a plus
What You'll Do.
ensuring product availability, smooth order execution across the supply chain, proactive inventory risk management, coordination across commercial, supply, and logistics teams, support service levels and customer satisfaction, translate data into actionable insights, communicate risks and solutions to stakeholders, contribute to continuous improvement through structured processes, clear documentation, and performance reporting, key point of contact for both internal teams and customers, resolve issues efficiently, supporting a reliable and responsive order‑to‑delivery flow, Support end‑to‑end order processing and risk mitigation to ensure product availability and high customer satisfaction, Analyze inventory health (e.
, Days on Hand) and propose mitigation actions (production advancement, stock movements), Maintain Forecast Risk Management (FRM) inputs, including availability dates, weekly shortages, reason codes, and PIPO/relaunch tracking, Execute order entry and maintenance across BOT, EDI, manual (SAP/Zendesk), and RPA processes, Coordinate outbound deliveries, prioritize transports, and process returns (e.
, ZRE via SharePoint), Liaise cross‑functionally with Demand Planning, Quality, Production, Transport, and Logistics to expedite releases and resolve issues, Handle customer and internal inquiries, promotions, ATP switches, and postponements.
How You'll Work.
Team & Collaboration
coordination across commercial, supply, and logistics teams; Liaise cross‑functionally with Demand Planning, Quality, Production, Transport, and Logistics
Communication Scope
communicate clearly; manage stakeholders effectively
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