Atlean World
HR SaaS
CustomerServiceSpecialistwithGerman
“Customer Service Specialist with German at Atlean World. Skills: German, Customer Service, Communication. Respond to customer inquiries. Develop technical knowledge”
What You'll Achieve.
Meet quality KPIs; Meet productivity KPIs; Meet compliance KPIs
Industry & Context.
Troubleshooting skills
What They're Looking For.
Must Have
C1 German, Previous experience in customer service, Previous experience in consumer care, Previous experience in contact center, Good command of MS Office, Good organizational skills, A minimum typing speed of 20 wpm, Excellent communication skills, Ability to remain calm in all situations, Ability to work on own initiative, Ability to work under pressure to achieve deadlines
Nice to Have
Experience handling complaints, Experience handling escalations, Experience handling sensitive consumer cases
What You'll Do.
Respond to customer inquiries
Develop technical knowledge
Maintain troubleshooting skills
Transfer inquiries to other departments
Deal with correspondence
Log all calls accurately
Maintain administration
Update administration
Provide support to customers
Ensure clear communication
Show listening skills
Show comprehension skills
Communicate professionally
Navigate multiple systems
Manage workload effectively
Meet productivity KPIs
Adapt to policy changes
Adapt to new campaign launches
How You'll Work.
Team & Collaboration
Transfer to senior staff
Communication Scope
Excellent communication skills; Communicate clearly; Communicate professionally; Verbal communication; Written communication
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