GRAIL
healthcare
CustomerServiceSpecialist(SampleManagement)
“Customer Service Specialist (Sample Management) at GRAIL. Skills: Customer Service, Sample Management. Provide advanced support for activities across business areas or groups. Review all documentation related to the work area and collaborates with stakeholders to identify areas for process improvement”
What You'll Achieve.
enhance lives through active listening, innovative solutions, and crafting unparalleled customer journeys; elevate customer satisfaction; delivering extraordinary service in the realm of cancer care, truly impacting each customer's unique journey; impact achievement of objectives; improve the efficiency of the team
Industry & Context.
identify and solve problems that arise with minimal guidance; resolving conflicts
Standing or sitting for long periods of time may be necessary., Some lifting (up to 25 pounds) may be necessary, Ability to travel as required
What They're Looking For.
Must Have
High School Diploma or equivalent with 4+ years of applicable experience or BSA + 2 years of applicable experience.
Nice to Have
Previous experience using Salesforce, Proficiency in MacOS, Experience using Google Workspace
What You'll Do.
Provide advanced support for activities across business areas or groups
Review all documentation related to the work area and collaborates with stakeholders to identify areas for process improvement
Contribute towards best practice methods and procedures on new assignments
Work on assignments requiring considerable judgment and initiative
Understand implications of work and makes recommendations for solutions
Gather and analyzes information to identify and solve problems that arise with minimal guidance
Use knowledge of team interdependencies to impact achievement of objectives
Develop specialized skills through job-related training and considerable on-the-job experience
Apply in-depth skills and understanding in multiple processes and procedures to carry out assignments or developed skills in a single area
Impact own team and other teams whose work activities are closely related
Suggest improvements to existing processes and solutions to improve the efficiency of the team
Network with peers and internal partners and may interact across functional area
providing work direction to others
How You'll Work.
Team & Collaboration
collaborates with stakeholders to identify areas for process improvement; ensuring smooth communication between customers and our internal teams; Network with peers and internal partners and may interact across functional area
Communication Scope
active listening; break down intricate technicalities into easily understandable language; smooth communication
Applying for this Customer Service Specialist (Sample Management) role?
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