GRAIL
healthcare
CustomerServiceSpecialist(SampleManagement)
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Service Specialist (Sample Management) at GRAIL. Skills: Customer Service, Sample Management. Provide advanced support for activities across business areas or groups. Review all documentation related to the work area and collaborates with stakeholders to identify areas for process improvement”
What You'll Achieve.
enhance lives through active listening, innovative solutions, and crafting unparalleled customer journeys; elevate customer satisfaction; delivering extraordinary service in the realm of cancer care, truly impacting each customer's unique journey; impact achievement of objectives; improve the efficiency of the team
Industry & Context.
identify and solve problems that arise with minimal guidance; resolving conflicts
Standing or sitting for long periods of time may be necessary., Some lifting (up to 25 pounds) may be necessary, Ability to travel as required
What They're Looking For.
Must Have
High School Diploma or equivalent with 4+ years of applicable experience or BSA + 2 years of applicable experience.
Nice to Have
Previous experience using Salesforce, Proficiency in MacOS, Experience using Google Workspace
What You'll Do.
Provide advanced support for activities across business areas or groups
Review all documentation related to the work area and collaborates with stakeholders to identify areas for process improvement
Contribute towards best practice methods and procedures on new assignments
Work on assignments requiring considerable judgment and initiative
Understand implications of work and makes recommendations for solutions
Gather and analyzes information to identify and solve problems that arise with minimal guidance
Use knowledge of team interdependencies to impact achievement of objectives
Develop specialized skills through job-related training and considerable on-the-job experience
Apply in-depth skills and understanding in multiple processes and procedures to carry out assignments or developed skills in a single area
Impact own team and other teams whose work activities are closely related
Suggest improvements to existing processes and solutions to improve the efficiency of the team
Network with peers and internal partners and may interact across functional area
providing work direction to others
How You'll Work.
Team & Collaboration
collaborates with stakeholders to identify areas for process improvement; ensuring smooth communication between customers and our internal teams; Network with peers and internal partners and may interact across functional area
Communication Scope
active listening; break down intricate technicalities into easily understandable language; smooth communication
Full Job Description
## Description Our mission is to detect cancer early, when it can be cured. We are working to change the trajectory of cancer mortality and bring stakeholders together to adopt innovative, safe, and effective technologies that can transform cancer care. We are a healthcare company, pioneering new technologies to advance early cancer detection. We have built a multi-disciplinary organization of scientists, engineers, and physicians and we are using the power of next-generation sequencing (NGS), population-scale clinical studies, and state-of-the-art computer science and data science to overcome one of medicine’s greatest challenges. GRAIL is headquartered in the bay area of California, with locations in Washington, D.C., North Carolina, and the United Kingdom. It is supported by leading global investors and pharmaceutical, technology, and healthcare companies. For more information, please visit grail.com Join our dynamic team in our mission to enhance lives through active listening, innovative solutions, and crafting unparalleled customer journeys. As a Customer Service Specialist (CSS) at GRAIL, you'll be at the forefront of customer interactions, embodying our commitment to excellence. As the primary touchpoint for our valued customers, you'll expertly address inquiries related to our cutting-edge lab services, pricing, procedures, and timelines. Engaging through diverse channels such as phone, email, fax, and live chat, you'll harness your deep understanding of GRAIL to elevate customer satisfaction. Your role as a CSS is pivotal in our dedication to delivering extraordinary service in the realm of cancer care, truly impacting each customer's unique journey. Step into a crucial role where you'll break down intricate technicalities into easily understandable language for our customers. Your day will involve helping customers grasp the real-world benefits and applications of GRAIL's products. While doing so, you'll actively listen and adapt solutions to suit individ
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