Solenis
chemical
CustomerServiceSpecialistIII
“Customer Service Specialist III at Solenis. Skills: Customer Service, Communication, Order Processing. Establish communication with customers. Provide support and ownership of concerns”
What You'll Achieve.
Ensure complete customer satisfaction; Prevent similar issues; Ensure order-to-cash process is fulfilled; Improve service for internal and external customers
Industry & Context.
Identify root causes
Ability to be punctual, Ability to work full shifts, Ability to work on local holidays
What They're Looking For.
Must Have
Fluency in English, Access to high-speed internet
Nice to Have
High school diploma or college degree and/or bachelor's degree, Over 5 years of relevant professional experience in Customer Service and/or Account Management
What You'll Do.
Establish communication with customers
Provide support and ownership of concerns
Resolve concerns according to KPIs
Coordinate activities with other departments
Address customer concerns
Communicate with key stakeholders
Serve as primary point of contact
Process orders promptly
Record special instructions
Provide daily reports
Participate in meetings
How You'll Work.
Team & Collaboration
Coordinate activities with other departments; Communicate with key stakeholders; Serve as primary point of contact for Sales Team
Communication Scope
Excellent written and verbal communication skills
Applying for this Customer Service Specialist III role?
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ANONYMOUS · UNFILTERED
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