Solenis
chemical
CustomerServiceSpecialistIII
“Customer Service Specialist III at Solenis. Skills: Customer Service, Communication. Establish open communication with customers. Provide support and take ownership of concerns”
What You'll Achieve.
ensure any changes or impacts on customer expectations are communicated in a timely manner; resolving them according to Key Performance Indicators (KPIs); ensure complete customer satisfaction; prevent similar issues; ensure the order-to-cash process is fulfilled; identify ways to improve service for internal and external customers
Industry & Context.
identify root causes
Ability to work on local holidays to support North American business operations
What They're Looking For.
Must Have
Fluency in English with excellent written and verbal communication skills, Ability to be punctual and work full shifts, Access to high-speed internet for occasional remote work, Ability to work on local holidays to support North American business operations, Proactivity, Assertive communication, Organization and discipline, Ethical conduct and Integrity
Nice to Have
High school diploma or college degree and/or bachelor's degree, Over 5 years of relevant professional experience in Customer Service and/or Account Management
What You'll Do.
Establish open communication with customers
Provide support and take ownership of concerns
Resolve concerns according to KPIs
Coordinate activities with other departments
Address customer concerns with ownership mindset
Serve as primary point of contact for Sales Team
Process orders promptly
Record any special instructions
Provide accurate and timely daily reports
Actively participate in relevant meetings
How You'll Work.
Team & Collaboration
Establish open communication with customers and the field team; Coordinate activities with other departments; Communicate with key stakeholders; Serve as the primary point of contact for the Sales Team
Communication Scope
English with excellent written and verbal communication skills; Assertive communication
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