Prysmian
cabling solutions provider
CustomerServiceSpecialist-GermanSpeaking
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Service Specialist -German Speaking at Prysmian. Skills: Customer Support, Order Management, German Language. Answer customer telephone and written inquiries. Resolve customer requests”
What You'll Achieve.
Ensuring high customer satisfaction; Ensuring operational efficiency; Ensuring compliance with company policies; Key role in customer satisfaction and business success
Industry & Context.
Customer-focused mindset with problem-solving and communication skills
What They're Looking For.
Must Have
Fluent German (spoken and written) and English communication skills, Customer-focused mindset with problem-solving and communication skills, Ability to work cross-functionally with Sales, Planning, Finance, Logistics, and Technical teams
Nice to Have
Experience working with ERP systems (e. g. , SAP) and CRM tools is an advantage
What You'll Do.
Answer customer telephone and written inquiries
Resolve customer requests
Serve as the primary point of contact
Manage customer escalations
Create and manage sales offers and quotations
Perform accurate sales order entry
Manage offer tracking and follow-ups
Maintain and update price lists
Communicate customer requests
Monitor and manage order tracking activities
Ensure timely and accurate communication
Provide administrative customer support
Support claim management processes
Manage overdue payments
Support new customer onboarding
Ensure accuracy and completeness of customer-related data
Maintain detailed and up-to-date knowledge of products
How You'll Work.
Team & Collaboration
Acts as a key liaison between customers, sales, planning, finance, and technical teams; Coordinate with internal stakeholders; Collaborate with Sales and Finance; Communicate customer requests, priorities, and changes to the planning and supply chain teams; Liaising closely with Finance, Logistics, and relevant departments; Coordinating investigations and resolutions with internal teams; Manage overdue payments in cooperation with Finance; Coordination of master data creation, credit limit checks, and alignment with Finance and Sales; Ability to work cross-functionally with Sales, Planning, Finance, Logistics, and Technical teams
Communication Scope
Fluent German (spoken and written) and English communication skills; Customer-focused mindset with problem-solving and communication skills
Full Job Description
***German below*** **Who we are:** Prysmian is a **global cabling solutions provider** leading the **energy transition** and **digital transformation**. Prysmian is a public company listed on the Italian Stock Exchange, with almost **150 years of experience** , over **33,000 employees** , **104 plants** and **27 R &D centers** in over **50 countries.** Everyone at Prysmian has the potential to make their mark; because whatever you do, wherever you are based, you will be part of a company that is helping transform the world around us. **Overview** The Customer Service Representative (German Speaking) is responsible for delivering excellent customer support to German-speaking customers by managing orders, quotations, offers, and customer inquiries throughout the full order-to-cash cycle. This role acts as a key liaison between customers, sales, planning, finance, and technical teams, ensuring high customer satisfaction, operational efficiency, and compliance with company policies. **Your contribution to Prysmian 's Success:** **Customer Interaction & Support** * Answer customer telephone and written inquiries related to orders, service needs, complaints, and general product or service information. * Resolve customer requests where applicable or route them efficiently to Sales, Technical Support, Planning, or other relevant departments. * Serve as the primary point of contact for assigned customers, ensuring professional, timely, and customer‑oriented communication. * Manage customer escalations, ensuring prompt resolution and effective coordination with internal stakeholders. **Order & Offer Management** * Create and manage sales offers and quotations in line with defined pricing policies, discount guidelines, and approval processes. * Ensure governance of sales order margins and escalate deviations as required. * Perform accurate sales order entry, order confirmation, and order maintenance in ERP systems. * Manage offer tracking and follow‑ups to support conversion f
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