CommBank
Commercial Lending
CustomerServiceSpecialist-Discharges
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Specialist - Discharges at CommBank. Processing a high volume of discharge requests. Meeting operational objectives and deadlines”
What You'll Achieve.
meeting our operational objectives and deadlines; maintaining customer obsession
Industry & Context.
Undertaking investigations in respect to customer requests and/or as a result of transactional or exception-based issues
What They're Looking For.
Must Have
customer service experience with the ability to build effective relationships with relevant stakeholders, An adaptable and quick learner who is able to keep up with the varying complexities of our processes and procedures, High attention to detail and accuracy, work ethic with a team-orientated outlook, A positive, CAN do mindset
Nice to Have
Demonstrated knowledge and experience of the home lending or commercial lending process
What You'll Do.
Processing a high volume of discharge requests
Meeting operational objectives and deadlines
Maintaining customer obsession
Providing superior levels of internal customer service
Managing stakeholder enquiries
complaints and issues
Identifying opportunities to improve processes
Undertaking investigations in respect to customer requests
Completing reconciliations
Completing general administrative duties
Practising prudent risk management
How You'll Work.
Team & Collaboration
responding to and managing stakeholder enquiries, complaints and issues; work closely together to ensure the same exceptional and consistent level of service
Full Job Description
**Customer Service Specialist – Discharges** **Full Time Permanent Opportunity** * **Build your career in Commercial Lending operations at CommBank** * **Hybrid working – 1 day in office per week (20% pcm), 4 days WFH after training** * **Location: we are keen to speak to applicants based in Perth or Melbourne** **Do work that matters** CommBank’s Business Banking Operations (BBO) function is looking for two Customer Service Specialists to join our Commercial Discharges team. BBO more broadly is responsible for the fulfilment, settlement and servicing of Commercial Lending products Including Business Lending, Merchant Facilities, Bank Guarantees, CommBiz and Audit Certificates for CBA. We support our Business Banking colleagues and all other segments in delivering exceptional service to a wide range of customers including small businesses, franchises and large-scale corporate customers. We have around 350+ passionate colleagues based across Australia and we work closely together to ensure the same exceptional and consistent level of service is provided to all of our customers. If you're passionate about delivering exceptional service and thrive in a fast-paced environment, we’d love to hear from you. **See yourself in our team** We have an exciting opportunity for two Customer Service Specialists to join our Commercial Discharges team**.** We are a fast-paced, deadline-driven team that manages a high volume of discharge requests daily on behalf of our business customers. You will be responsible for processing a high volume of discharge requests, meeting our operational objectives and deadlines, whilst maintaining strong customer obsession. **Other responsibilities include:** * Providing superior levels of internal customer service by responding to and managing stakeholder enquiries, complaints and issues * Identifying opportunities to improve the processes within your team or work area * Undertaking investigations in respect to customer requests and/or as a result o
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