Mesa County
Healthcare
CUSTOMERSERVICESPECIALISTCLINICTEMP
“CUSTOMER SERVICE SPECIALIST - CLINIC - TEMP at Mesa County. Skills: Customer service, Client support, Administrative support. Serve clients, customers, and staff. Provide administrative support”
What You'll Achieve.
Maintain less than five registration errors per month
Industry & Context.
Analytical thinking
Lifting up to 10 pounds, Exposure to communicable diseases, Exposure to infections, Exposure to blood, Exposure to bodily fluids
What They're Looking For.
Must Have
High school diploma or GED, More than 3 years experience, HIPAA rules and regulations knowledge
Nice to Have
Bachelor's degree preferred, Bilingual capabilities desired
What You'll Do.
Provide administrative support
Provide technical support
Determine eligibility for services
Provide client education
Show compassion to clients
Provide a safe environment for clients
Build trust with clients
Create an inviting environment for clients
Provide excellent service to clients
Provide cheerful service to clients
Assist clients on the phone
Assist clients face-to-face
Make appointments for clients
Triage messages appropriately
Provide accurate information on services
Think critically to create a functional front-office environment
Maintain client confidentiality
Perform duties consistent with HIPAA
Receive incoming phone calls
Schedule appropriate appointments for services
Distribute messages appropriately
Coordinate collection of data
Ensure proper billing information is obtained
Ensure demographic information is obtained
Download data into respective software
Utilize practice management software
Develop in-depth knowledge of practice management software
Maintain in-depth knowledge of supporting software
Ensure accurate patient data entry
Prepare necessary lab work
Determine financial ability to pay for services
Communicate appropriate payment information
Review documentation for accuracy
Review documentation for completeness
Perform appropriate charting
Perform appropriate documentation
Assure accuracy of client documentation
Assure completeness of client documentation
Assure accuracy of services rendered
Assure completeness of services rendered
Provide translation for Spanish speaking clients
Provide interpretation for Spanish speaking clients
Act as eyes and ears for fraud
Act as eyes and ears for identity theft
Report suspected fraud to supervisor
Report suspected identity theft to supervisor
Assist staff handle situations
Assist staff handle questions
Perform other related responsibilities as assigned
How You'll Work.
Communication Scope
Oral communication; Written communication
Applying for this CUSTOMER SERVICE SPECIALIST - CLINIC - TEMP role?
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ANONYMOUS · UNFILTERED
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