Zopa
Financial Services
CustomerServiceSpecialist
“Customer Service Specialist at Zopa. Skills: Customer service, Customer experience, Problem resolution. Answer high volume of calls. Interact with customers over live chat”
What You'll Achieve.
Achieve success for customer; Meet company goals; Achieve important objectives
Industry & Context.
Identify opportunities to improve service; Make decisions to create exceptional customer experience
Work 3 days a week in office, Work from abroad up to 120 days
What They're Looking For.
Must Have
Customer service experience in financial services or banking, Exceptional customer service across multiple channels, Work in a fast-paced contact centre, Maintain high levels of accuracy, Meet changing priorities and customer demand, Achieve company goals, Create frictionless customer journeys, Provide best end to end experience, Deliver best customer outcome, Assist customers digitally
Nice to Have
Work one weekend a month, Work some bank holidays
What You'll Do.
Answer high volume of calls
Interact with customers over live chat
Interact with customers over email
Respond to day-to-day banking needs
Provide resolution on first call
Investigate customer queries
Raise queries with relevant parties
Escalate where needed
Meet service and customer demand
Participate in initiatives to improve customer service
Participate in initiatives to improve processes
Participate in initiatives to improve procedures
Liaise closely with other teams
Advocate on behalf of customers
Listen to customers personal circumstances
Understand customer requirements
Provide personalised solutions
Consistently deliver good customer outcomes
How You'll Work.
Team & Collaboration
Work closely with other areas; Liaise closely with other teams
Communication Scope
Excellent communication skills
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