University Health Network
Healthcare
CustomerServiceSpecialist
“Customer Service Specialist at University Health Network. Respond to customer inquiries. Troubleshoot product issues”
What You'll Achieve.
Improve customer satisfaction; Improve customer loyalty; Maintain Order Entry KPIs; Maintain Accuracy KPIs
Industry & Context.
Troubleshooting
What They're Looking For.
Must Have
Undergraduate degree in health sciences, 2 years of experience in customer service, Experience with CRM systems, Ability to multitask, Manage time effectively
Nice to Have
Bilingualism (English/French)
What You'll Do.
Respond to customer inquiries
Troubleshoot product issues
Troubleshoot service issues
Collaborate with technical teams
Escalate complex problems
Resolve complex problems
Maintain accurate records
Validate information accuracy
Identify opportunities to improve customer satisfaction
Identify opportunities to improve customer loyalty
Contribute knowledge base articles
Contribute support documentation
Participate in training sessions
Participate in team meetings
How You'll Work.
Communication Scope
Written communication; Verbal communication
Applying for this Customer Service Specialist role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about University Health Network?
Real rants from real employees. Read before you apply.