CustomerServiceSpecialist

Salary: $62,500–$72,500 (based on experience) + performance bonuses Schedule : Monday to Friday | 8:00 AM – 5:00 PM Techo-Bloc is a North American manufacturer and distributor with 9 production facilities and 13+ distribution centers. We design and deliver hardscape products with a strong focus on quality, innovation, and operational excellence. We are a growing organization of 900+ employees built on accountability, teamwork, and continuous improvement. Our environment is fast-paced, structured, and focused on execution. We value people who take ownership, solve problems, and contribute to making processes better every day. This is not a call center role. The Customer Service Specialist acts as a primary point of contact for dealers across Canada and the U.S., ensuring accurate order processing and timely follow-up. This role plays a critical operational function by ensuring services are executed accurately, issues are resolved quickly, and customers consistently receive a high‑touch, white‑glove experience. This role is ideal for someone who is organized, proactive, and comfortable taking ownership in a dynamic environment. Key Responsabilities * Processing and managing customer orders (phone, email, online systems) * Answering product availability questions and proposing alternatives as needed * Following up on open orders and resolving issues proactively * Taking ownership of requests from start to resolution * Collaborating across departments to improve service flow and processes A Day in the Life * Handling dealer calls and inquiries (approximately 20% of the day) * Processing orders and managing requests in internal systems * Responding to email inquiries * Coordinating with internal teams to resolve delivery or order issues * Troubleshooting and resolving problems efficiently ## Qualifications Qualifications & Skills * Bilingual (French & English) to support North American teams and clients * Post-secondary education or 3+ years’ experience in landscaping or