Techo-Bloc
Manufacturing
CustomerServiceSpecialist
“Customer Service Specialist at Techo-Bloc. Skills: Customer Service, Order Processing, Communication, Problem Solving. Process and manage customer orders. Answer product availability questions”
What You'll Achieve.
Ensuring accurate order processing; Timely follow-up; Services are executed accurately; Issues are resolved quickly; Customers consistently receive a high‑touch, white‑glove experience
Industry & Context.
Excellent problem-solving skills; Troubleshooting and resolving problems efficiently
What They're Looking For.
Must Have
Bilingual (French & English), Post-secondary education or 3+ years’ experience in landscaping or manufacturing, 1–3 years’ experience in Customer Service, Logistics, or a similar customer-facing role, Excellent communication, problem-solving, and multitasking skills, Proven ability to manage customer conflict with positive outcomes, White‑glove, customer-first mindset with ownership and follow-through, Comfortable in a fast-paced, team-oriented environment, Experience with ERP systems such as Microsoft Dynamics 365, SAP, etc., Proficiency with Microsoft Office (Excel and Word)
Nice to Have
Familiarity with CRM software is considered an asset
What You'll Do.
Process and manage customer orders
Answer product availability questions
Follow up on open orders
Resolve issues proactively
Take ownership of requests
Collaborate across departments
Handle dealer calls and inquiries
Process orders in internal systems
Respond to email inquiries
Coordinate with internal teams
Troubleshoot and resolve problems
How You'll Work.
Team & Collaboration
Collaborating across departments to improve service flow and processes; Coordinating with internal teams to resolve delivery or order issues
Communication Scope
Excellent communication skills; Bilingual (French & English)
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