Sunlight Group
Energy Storage
CustomerServiceSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Service Specialist at Sunlight Group. Skills: Customer Service, Sales Support, Order Processing, Customer Satisfaction. Monitor customer orders. Coordinate customer orders”
What You'll Achieve.
Optimal customer satisfaction; Satisfactory resolution of claims
Industry & Context.
Problem-solving skills; Issue resolution
What They're Looking For.
Must Have
Bachelor's degree in Business Administration, Minimum 5 years of experience in Customer Service or Sales Support roles, Good knowledge of Microsoft Office, Hands-on experience with SAP/ERP systems, communication skills, organizational skills, problem-solving skills, customer-oriented mindset, attention to detail
Nice to Have
Experience in an industrial/manufacturing environment, Excellent command of German
What You'll Do.
Monitor customer orders
Coordinate customer orders
Ensure accurate order execution
Ensure optimal customer satisfaction
Respond to customer inquiries
Provide effective support
Resolve customer issues
Manage customer requests through ERP
Ensure timely processing
Ensure accurate processing
Prepare order progress reports
Maintain order progress reports
Communicate delivery timelines
Achieve delivery timelines
Register customer claims
Manage customer claims
Ensure timely follow-up
Ensure satisfactory resolution
Identify recurring issues
Identify process improvement areas
Provide feedback to Supervisor
Provide recommendations to Supervisor
Collaborate with internal departments
Ensure smooth order handling
Ensure high service quality
Maintain accurate customer records
Maintain customer documentation
How You'll Work.
Team & Collaboration
Internal departments; Sales Division; Multicultural team; Global talents
Communication Scope
Effective communication; Scientific principles; Scientific applications
Full Job Description
At Sunlight Group, we are shaping the future of energy storage for industrial and advanced technology applications, driven by a strong passion for **performance** and continuous improvement. Guided by our vision of transforming energy storage solutions to power a sustainable tomorrow, we operate with a deep sense of environmental responsibility and a culture rooted in **openness** and **respect**. By leveraging data and insights, we deliver innovative, **customer-focused** solutions that support our mission of driving an all-electric future through high-quality, cutting-edge technologies. Embracing an **entrepreneurial spirit** , we foster an agile and collaborative environment where our people are empowered to grow, contribute, and reach their full potential. Due to continuous growth and expansion, **Sunlight Group** offers a great opportunity for career development and is seeking to attract a **Customer Service Specialist** to join our Sales Operations team at Sunlight’s **Athens** premises. The role is responsible for supporting all stages of the sales cycle. Also, is responsible for executing sales operations activities and reinforcing customer relationships management by foresting effective communication between Sales Division and customers. **Key activities and responsibilities of this role include:** * Monitors and coordinates customer orders throughout the entire process flow to ensure accurate execution and optimal customer satisfaction. * Responds promptly and professionally to customer inquiries, providing effective support and issue resolution. * Manages and resolves customer requests through the ERP system (SAP), ensuring timely and accurate processing. * Prepares and maintains order progress reports to ensure customer expectations regarding delivery timelines are properly communicated and achieved. * Registers and manages customer claims, ensuring timely follow-up and satisfactory resolution in alignment with company standards. * Identifies recurring i
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