SORACOM
Technology
CustomerServiceSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Specialist at SORACOM. Skills: Customer support, Account management, Customer relations. Manage unassigned customer accounts. Address customer inquiries”
Industry & Context.
Problem-solving
US Mountain time zone, US Central time zone
What They're Looking For.
Must Have
2-4 years customer service experience, 2-4 years account management experience, Work independently remote environment, Extensive Salesforce experience, Extensive Slack experience, Attention to detail, Commitment to accuracy
Nice to Have
Proficiency invoicing tools, Proficiency shipping logistics platforms, Familiarity order fulfillment, Familiarity logistics processes, Speak Spanish, Worked with partners sales cycle
What You'll Do.
Manage unassigned customer accounts
Address customer inquiries
Resolve customer issues
Ensure smooth customer experience
Enter partner registrations
Respond customer inquiries email
Respond customer inquiries phone
Respond customer inquiries chat
Engage sales teammate resolution
Engage partnership teammate resolution
Support partners POS reports
Support partners commissions reports
Support partners inventory reports
Troubleshoot partner reports
Provide partner report guidance
Communicate partner sales teams
Provide shipping information
Coordinate event logistics
Communicate with vendors
Provide on-site support
How You'll Work.
Team & Collaboration
Global team; Sales teams; Partnership teams; Cross-time zone collaboration
Communication Scope
Verbal communication; Written communication
Full Job Description
### About Soracom At Soracom, our mission is **Making Things Happen** , **For a World That Works Together**. We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life. With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in **Developing a Dream Team** by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work. The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world. ### About the Role You will serve as a key member of the team in the Americas and will have the exciting opportunity to work with people who are passionate about IoT and excited about the rapid growth we are seeing in this technology around the world. As a Customer Service Specialist, you will play a critical role in managing and supporting customer and partner accounts. You will assist with customer and partner communications, the administration of customer and partner accounts, and other customer service functions. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering outstanding customer experiences. ### Key Responsibilities * Customer/Partner Account Support: Manage and assist unassigned customer accounts by addressing inquiries, resolving issues,
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