CustomerServiceSpecialist

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. **Location:** Olive Branch, MS **Schedule:** Monday – Friday | 7:00 AM – 3:00 PM ## ## **About the Role** The Customer Service Specialist manages customer accounts, ensuring accurate order processing, issue resolution, and a high-quality customer experience. This role works closely with customers and cross-functional teams to drive timely, effective solutions and support operational efficiency. ## ## **Key Responsibilities** * Manage customer orders, including entry, tracking, and follow-up * Serve as the primary point of contact for customer inquiries and issue resolution * Investigate and resolve shipping, invoicing, and order discrepancies * Partner with cross-functional teams (AR, warehouse, transportation, supply chain) to address escalations * Monitor account activity and identify trends or risks * Maintain accurate documentation in internal systems * Support claims processing and follow through to resolution * Communicate proactively with customers on order status and issues * Identify opportunities to improve processes and efficiency * Cross-train across warehouse and transportation functions as needed ## ## **Qualifications** **Minimum:** * High school diploma or equivalent * 2+ years of experience in customer service, logistics, or order management * Strong communication, problem-solving, and organizational skills * Ability to manage multiple priorities i