IQVIA
Healthcare
CustomerServiceSpecialist
“Customer Service Specialist at IQVIA. Skills: Italian, Database maintenance, Data quality. Update reference databases with new products and changes in the Italian market, ensuring data quality. Classify products, standardize and group data following company hierarchies and business rules”
What You'll Achieve.
Ensuring data quality; Make the reference files more complete
Industry & Context.
Identify and resolve routine exceptions and issues
Madrid Based
What They're Looking For.
Must Have
High level of Italian, good level of English, High school graduate or equivalent, Highly organized, experience working accurately to tight deadlines, Excellent and professional communication skills (telephone and email)
Nice to Have
Valuable experience maintaining and updating databases
What You'll Do.
Update reference databases with new products and changes in the Italian market
ensuring data quality
standardize and group data following company hierarchies and business rules
Identify required changes to the existing reference file
Work together with local offices to identify when and how to correct inaccurate data
or add new entries to make the reference files more complete
Identify and resolve routine exceptions and issues
Perform quality control of maintained data and apply corrections as required
Maintain documentation of processes and procedures
How You'll Work.
Team & Collaboration
Work together with local offices
Communication Scope
Excellent and professional communication skills (telephone and email)
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