IQVIA
life sciences and healthcare
CustomerServiceSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Customer Service Specialist at IQVIA. Skills: Italian Native Speaker, Customer Service, database maintenance. Update reference databases with new products and changes in the Italian market, ensuring data quality. classify products, standardize and group data following company hierarchies and business rules”
Industry & Context.
Identify and resolve routine exceptions and issues
Temporary 4 weeks, Madrid Based
What They're Looking For.
Must Have
High level of Italian, good level of English, High school graduate or equivalent, Highly organized, experience working accurately to tight deadlines, Excellent and professional communication skills (telephone and email)
Nice to Have
Valuable experience maintaining and updating databases
What You'll Do.
Update reference databases with new products and changes in the Italian market
ensuring data quality
standardize and group data following company hierarchies and business rules
Identify required changes to the existing reference file
Work together with local offices to identify when and how to correct inaccurate data
or add new entries to make the reference files more complete
Identify and resolve routine exceptions and issues
Perform quality control of maintained data and apply corrections as required
Maintain documentation of processes and procedures
How You'll Work.
Team & Collaboration
Work together with local offices
Communication Scope
Excellent and professional communication skills (telephone and email)
Full Job Description
**Join us on our exciting journey!** We are looking for a **Customer Service Specialist** to maintain our databases for the **Italian market**. If you want to play a key role in a multicultural, dynamic and committed fun team, this is a great opportunity. **Essential Functions** * Update reference databases with new products and changes in the **Italian market** , ensuring data quality: classify products, standardize and group data following company hierarchies and business rules. * Identify required changes to the existing reference file. * Work together with local offices to identify when and how to correct inaccurate data, delete data, or add new entries to make the reference files more complete. * Identify and resolve routine exceptions and issues. * Perform quality control of maintained data and apply corrections as required. * Maintain documentation of processes and procedures. **Skills & other requirements** * High level of **Italian** and good level of English. * Valuable experience maintaining and updating databases. * High school graduate or equivalent. * Highly organized, with experience working accurately to tight deadlines. * Excellent and professional communication skills (telephone and email) We know that meaningful results require not only the right approach but also the right people. Regardless of your role, **we invite you to reimagine healthcare with us**. You will have the opportunity to play an important part in helping our clients drive healthcare forward and whatever your career goals, we are here to ensure you get there! . IQVIA is a leading global provider of clinical research services, commercial insights, and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at . IQVIA is committed to integrity in our hiring process and maint
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