CustomerServiceSpecialist

**Greif** is a global leader in performance packaging located in 40 countries. The company delivers trusted, innovative, and tailored solutions that support some of the world's most in demand and fastest-growing industries. With a commitment to legendary customer service, operational excellence, and global sustainability, **Greif** packages life's essentials - and creates lasting value for its colleagues, customers, and other stakeholders. Learn more about the company's **Customized Polymer** , **Sustainable Fiber** , **Durable Metal** , and **Integrated Solutions** at **www.greif.com** and follow **Greif** on Instagram and LinkedIn. **OUR VISION:** Being the customer service company in the world. **OUR PURPOSE:** Creating packaging solutions for life’s essentials. **Job Requisition #:** 034269 Customer Service Specialist (Open) **Job Description:** **Make an Impact Where Customer Experience Matters Most** Are you passionate about delivering exceptional customer experiences and solving complex challenges? We’re looking for a **Customer Service Specialist **who thrives in a fast-paced environment and enjoys being the trusted point of contact for both customers and internal teams. In this role, you’ll go beyond answering questions — you’ll build relationships, drive satisfaction, and play a key role in supporting our goal of becoming the best customer service company in the world. **Key Responsibilities** * Deliver exceptional customer support via **phone, email, chat, and in-person** interactions (communicate order details including pricing and shipping timeline and provide updates on claims, investigations and adjustments.) * **Be part of m anaging customer accounts **and maintain accurate records of inquiries, complaints, and interactions * **Process orders** for new or additional products and services with precision * **Collaborate **closely with inside and outside sales teams to support business objectives * **Maintain and update customer files**, ensuring accura