Fiskars Group
consumer goods
CustomerServiceSpecialist
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Service Specialist at Fiskars Group. Skills: Customer Service, Order Management, Problem Solving. Manage customer orders for assigned accounts from order entry through fulfillment. Ensure customer timelines and requirements are met while proactively resolving issues”
What You'll Achieve.
Service Metrics; Fines & Shortages; Zero Touch Orders
Industry & Context.
solving problems; proactively resolving issues
What They're Looking For.
Must Have
Associate's Degree, Microsoft Office skills, especially Excel and PowerPoint, written and verbal communication skills, Excellent attention to detail and organizational skills, Ability to thrive in a fast-paced, changing environment, Team-oriented mindset with follow-through, Ability to manage strict timelines and priorities effectively
Nice to Have
Bachelor's Degree, SAP experience, Experience supporting sales teams and cross-functional teams
What You'll Do.
Manage customer orders for assigned accounts from order entry through fulfillment
Ensure customer timelines and requirements are met while proactively resolving issues
Publish weekly sales order reports including confirmations and analysis for customers and sales teams
Partner closely with Demand Planning and Supply Planning teams to address product availability and timing constraints
Maintain and update system data to ensure accuracy and integrity within the ordering process
Review customer routing guides to align shipping and product requirements while minimizing fines and shortages
Monitor customer metrics and identify opportunities for process improvements
How You'll Work.
Team & Collaboration
Partner closely with Demand Planning and Supply Planning teams; Build partnerships across functions to support customer success
Communication Scope
written and verbal communication skills
Full Job Description
### At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday! **Fiskars** **Customer Service Specialist** Middleton, WI (Hybrid – 3 days onsite, 2 days remote) At [ _Fiskars Group_](https://www.fiskarsgroup.com/?utm_source=chatgpt.com) , we believe great experiences start with great people. Our iconic brands have been part of everyday life for centuries, helping people create, garden, cook, and celebrate life’s meaningful moments. From Fiskars scissors and gardening tools to beloved lifestyle brands across the globe, innovation, design, and customer focus are at the heart of what we do. We are currently looking for a **Customer Service Specialist** to join our team in Middleton, Wisconsin. In this role, you’ll play a critical part in delivering an exceptional customer experience by managing orders, solving problems, collaborating cross-functionally, and ensuring customers receive the support they need in a fast-paced environment. **What You’ll Do** As a Customer Service Specialist, you will: * Manage customer orders for assigned accounts from order entry through fulfillment * Ensure customer timelines and requirements are met while proactively resolving issues * Publish weekly sales order reports including confirmations and analysis for customers and sales teams * Partner closely with Demand Planning and Supply Planning teams to address product availability and timing constraints * Maintain and update system data to ensure accuracy and integrity within the ordering process * Review customer routing guides to align shipping and product requirements while minimizing fines and shortages * Monitor customer metrics and identify opportunities for process improvements, including: * Service Metrics * Fines & Shortages * Zero Touch Orders * Build strong partnerships across functions to support customer success * Adapt to changing prio
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