Copeland
climate technologies
CustomerServiceSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Customer Service Specialist at Copeland. Skills: Customer Service, Order Management, Communication. Provide telephone and email customer support. Enter customer orders”
What You'll Achieve.
Meet customer expectations consistently; Work to exceed expectations when resolving issues or service disruptions
Industry & Context.
Apply professional judgment to anticipate customer needs; Apply professional judgment to solve customer issues; Apply professional judgment to appropriately escalate concerns or opportunities
Temporary 12–15 month contract assignment, Authorization to work in Canada is required
What They're Looking For.
Must Have
Authorization to work in Canada is required
Nice to Have
Undergraduate degree preferred, Bilingual French is considered an asset
What You'll Do.
Provide telephone and email customer support
Enter customer orders
Manage customer EDI orders
Manage customer portal requirements
Ensure accurate approach to order entry
Process warranty claims
Cross-reference basic technical information
Adhere to customer-specific requirements
Work closely with Operations regarding rush orders
Follow up on parts orders
Follow up on inventory levels
Investigate shipping error claims
Provide shipping documentation
Initiate new item requests
Liaise with Sales Managers
Liaise with Technical Product Support
Liaise with Product Planning teams
Partner with Accounts Receivable
Coordinate new customer setup
Maintain customer profiles
Maintain electronic storage systems
Provide open order reporting
Manage data across software platforms
Track OEM sample orders
Identify process improvement opportunities
Leverage new or existing tools
How You'll Work.
Team & Collaboration
Work cross-functionally across Sales, Operations, Procurement, IT, and Technical Support teams; Build relationships with sales representatives; Build relationships with internal stakeholders; Work closely with Operations; Work with Procurement; Liaise with Sales Managers; Liaise with Technical Product Support; Liaise with Product Planning teams; Partner with Accounts Receivable; Partner with Sales; Work with Sales teams; Work with Procurement teams; Work with Customer Service teams; Coordinate with Operations; Coordinate with Sales; Coordinate with IT; Coordinate with Customer Service teams
Communication Scope
Effective interpersonal communication skills; Customer support orientation and communication skills
Full Job Description
**About Us** We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today! ## ## Job Description Our Brantford, Ontario location has supported Copeland customers since 1967 and serves as the headquarters supporting our Canadian customer base across HVAC and Refrigeration product lines. We are currently seeking a Customer Service professional for a temporary 12–15 month contract assignment. This role will serve as a key point of contact for Wholesale and OEM customers, supporting order management, customer communications, warranty and shipping coordination, inventory follow-up, reporting, and cross-functional collaboration across Sales, Operations, Procurement, IT, and Technical Support teams. ### Principle Responsibilities * Provide telephone and email customer support for Wholesale and OEM Copeland customers with a strong customer focus and effective interpersonal communication skills. * Enter customer orders while adhering to requested timelines, product lead times, and pricing requirements. Manage customer EDI orders and customer portal requirements. * Ensure an action-oriented, accountable, and accurate approach to order entry, warranty processing, cross-referencing basic technical information, and customer
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