Constantinople
AI-native banking
CustomerServiceSpecialist
“Customer Service Specialist at Constantinople. Skills: frontline customer support verbal and written communications, multitasker and problem solver, builder’s mindset. Help operate our customer enquiry platform to resolve and triage customer requests. Manage email, digital chat and phone-based customer interactions”
What You'll Achieve.
action, resolve or escalate enquiries within SLAs
Industry & Context.
problem solver; Deep dive into complex issues to find the best solution for our customers
Weekend Hours
What They're Looking For.
Must Have
frontline customer support verbal and written communications, multitasker and problem solver, takes responsibility of issues until they’re resolved, builder’s mindset who is continually looking to improve upon the status quo
What You'll Do.
Help operate our customer enquiry platform to resolve and triage customer requests
digital chat and phone-based customer interactions
Deep dive into complex issues to find the best solution for our customers
Maintain multiple customer interactions while actively working to resolve cases
Efficiently progress payment related disputes
chargebacks and indemnities
Work closely with Product and Software Engineers to improve automation and the use of AI on the platform
How You'll Work.
Team & Collaboration
Work closely with Product and Software Engineers to improve automation and the use of AI on the platform
Communication Scope
verbal and written communications
Applying for this Customer Service Specialist role?
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How to Apply on Lever
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- The cover letter field is optional but visible to reviewers — use it to differentiate.
- Referral codes from employees can significantly boost visibility of your application.
ANONYMOUS · UNFILTERED
What do employees actually say about Constantinople?
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