CustomerServiceSpecialist

## How will you CONTRIBUTE and GROW? A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 75 countries with approximately 66,400 employees and serves more than 3.8 million customers and patients. Air Liquide's ambition is to be a leader in its industry, deliver long-term performance and contribute to sustainability. Air Liquide Gas AB in Sweden is part of the Air Liquide Group. The Nordic subsidiaries collaborate in a joint Nordic organization with approximately 500 employees, working together to provide excellence across the region. Context & Challenges: Role supports customers of a defined geography in a fast-paced, multichannel environment, and interfaces with several Air Liquide departments that contribute to resolving customer inquiry or issue. First point of contact and an expert problem-solver for our customers, capable of transforming frustrating situations into positive, lasting experiences while ensuring the customer feels heard, valued, and supported. Mission Statement: The mission is to serve as the dedicated owner and single point of contact for the support experience, taking full "caretaker" responsibility to resolve customer inquiries in cooperation with other departments, while ensuring speedy resolutions and consistent, high-quality assistance. To achieve this, key responsibilities include managing all necessary support transactions (stock, credit/debit, e.g.) and meticulously logging issues. A primary focus, however, moves beyond daily tasks to strategically drive the adoption of digital solutions by actively convincing and guiding customers to use existing self-service tools and platforms. Working with system tools and AI to analyze customer behaviour and gain knowledge to use for improving customer satisfaction and internal processes. ****Accountabilities**** ****The role manages the following tasks:**** * Receival of incoming inquiries from customers * Case and claim registration into CRM, investi