CustomerServiceSpecialist(9MonthContract)

Rotork is a global leader in mission‑critical flow control and instrumentation solutions, serving customers who manage the movement of liquids, gases and powders. Its technologies help organizations improve efficiency, enhance safety, reduce emissions and lower environmental impact. With a strong focus on innovation, Rotork delivers high‑quality, dependable products trusted worldwide. The company operates across three key end‑market divisions, Oil & Gas, Water & Power, and Chemical, Process & Industrial, allowing it to build close strategic relationships and respond directly to customer needs. With 3,500 employees in 170 countries, Rotork integrates deep customer collaboration with a strong research and development approach to create cutting‑edge automation solutions. In the role of Inside Sales & Contracts Engineer, you are responsible for accurately translating customer purchase orders into sales orders within the ERP system. You ensure correct and timely order entry and processing, prepare and provide customer quotations, and manage follow-up activities. In addition, you act as a key point of contact for customers, handling a wide range of order-related, commercial, and administrative inquiries. Key Responsibilities and Outcomes: * Accurately review and translate customer purchase orders into sales orders within the ERP system, ensuring completeness and compliance with commercial terms. * Process sales orders in a timely manner, coordinating with internal teams (engineering, supply chain, production, finance) to resolve discrepancies or clarifications. * Prepare, issue, and track customer quotations in line with pricing policies, contract terms, and delivery commitments. * Act as the primary point of contact for customers regarding order status, pricing, delivery schedules, documentation, and general commercial inquiries. * Manage order changes, amendments, and cancellations, ensuring correct system updates and clear communication with stakeholders. * Proactively