BrickBrands
Marketing And Advertising
CustomerService(SocialFirstCustomerCareSpecialist):Spanish
“Customer Service (Social-First Customer Care Specialist): Spanish at BrickBrands. Skills: Social-First Customer Care, Spanish Bilingual, Social Media, Customer Service, Community Manager. Responding to public comments with judgment, context awareness, and the right brand tone. Managing direct messages (DMs) and private support conversations end-to-end”
What You'll Achieve.
maintain a positive brand presence
Industry & Context.
resolving issues; escalating when needed; troubleshooting
A good working home environment with a stable internet connection
What They're Looking For.
Must Have
2+ years of experience in social care, community management, CX support, or digital customer service, verbal communication & writing skills (friendly, clear, and socially native), Comfort handling customer issues like billing, subscriptions, access problems, and troubleshooting, Calm under pressure and confident in high-visibility comment sections, Organized, accountable, and consistent, Fluent in English both written and oral, Spanish proficiency of B1 and above, General knowledge and interest in various social media platforms, A good working home environment with a stable internet connection, The ability to work an 8-hour shift on a rotating shift schedule
Nice to Have
Near native fluency in Portuguese, Familiarity with creative or technical digital products (design, photo/video editing, productivity tools, generative AI tools), Experience working within a CRM, or social tools such as Sprout, Sprinklr etc., Experience supporting subscription-based or SaaS products, Experience with moderation and customer engagement in high-volume social environments
What You'll Do.
Responding to public comments with judgment
and the right brand tone
Managing direct messages (DMs) and private support conversations end-to-end
Using a CRM to review customer history
and document outcomes clearly
Supporting common customer service needs including: Account and login support
Retention-style conversations (when appropriate)
or “it’s not working” troubleshooting
Providing basic product guidance and technical triage
escalating when needed
Using AI-assisted drafting tools to respond faster while ensuring every message is accurate
and safe before sending
Following established escalation paths for high-risk issues
Contributing to consistent quality across shifts (tone
How You'll Work.
Team & Collaboration
Global team; contributing to consistent quality across shifts
Communication Scope
verbal communication; writing skills; friendly; clear; socially native; human; clear; empathetic; safe
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