NEXTDC
Technology
CustomerService&SecurityTeamLeader-AboriginalorTorresStraitIslanders
Neural analysis suggests this role is
optimal for mid candidates.
“Customer Service & Security Team Leader- Aboriginal or Torres Strait Islanders at NEXTDC. Skills: Customer Service, Security Management, Team Leadership. Provide day-to-day management. Act as first escalation point”
What You'll Achieve.
Achieve highest standards of customer satisfaction
Industry & Context.
Issue resolution
Australian Citizen, Security clearance
What They're Looking For.
Must Have
Previous Team Leading experience, Customer service environment experience, Incident management procedures knowledge, Facility Rules knowledge, Support critical infrastructure escalations, Accurate recording of information, Carrying out audits of records, Australian Citizen
Nice to Have
Security Licence (Class 1A or state equivalent), Current Baseline or NV1 AGSVA clearance
What You'll Do.
Provide day-to-day management
Act as first escalation point
Manage front of house relations
Provide constructive feedback
Identify performance issues
Resolve performance issues
Conduct performance reviews
Manage last minute shift changes
Source solutions for leave
Ensure adequate staff resourcing
Manage leave requests
Provide efficient resolution to issues
Conduct continuous improvement reviews
How You'll Work.
Team & Collaboration
Collaborative team environment
Full Job Description
At NEXTDC we are building the heart of Australia’s high-tech future. We design, build and operate world class, next generation data centres, using cutting edge, environmentally efficient infrastructure to service the broad requirements of local and international companies. NEXTDC is an exciting ASX 100-listed technology company, operating 16 data centres across 7 major cities in Australia, with future national and international expansions in planning. At NEXTDC, we know that our success depends on the talents of our people, and we foster a culture of continued learning and development. Our culture is built on collaboration and innovation, we are passionate about what we do, and we are committed to our mission to be the leading customer-centric data centre services company. Where Cloud lives and AI thrives In our Customer Service and Security Team Lead role, you will provide day-to-day management for the Customer Service Team in their respective region and be a friendly and efficient first point of contact for all visitors to our facilities. As our Customer Service Team Leader, you will also act as the first escalation point for all matters relating to the team, facility, service requests and incident management to ensure the highest standards of customer satisfaction are achieved. Championing this role, you will also be responsible for managing front of house relations across multiple sites. We highly encourage Aboriginal or Torres Strait Islanders to apply for this role. * Working location: Artarmon, Sydney * Working arrangement: Onsite, Monday to Friday, 8am to 4pm or 7am to 3pm Some of the tasks you’ll be responsible for: * First-line people management across multiple sites – regular 1:1s, constructive feedback, identifying and resolving any performance issues, performance reviews, etc. * Manage last minute shift changes, sourcing solutions to cover unplanned leave * Ensuring adequate resourcing of staff, manage leave requests and design and manage the staff rost
Applying for this Customer Service & Security Team Leader- Aboriginal or Torres Strait Islanders role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on SmartRecruiters
- SmartRecruiters often includes a video screening step — check camera and mic permissions.
- Link your GitHub or portfolio directly in the profile section for technical roles.
- Applications may be reviewed by AI scoring before reaching a recruiter — use keywords from the job description.
ANONYMOUS · UNFILTERED
What do employees actually say about NEXTDC?
Real rants from real employees. Read before you apply.