Comcast
CustomerServiceSalesRepresentative(TSX)
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Service Sales Representative (TSX) at Comcast. Skills: Customer support, Sales, Troubleshooting. Troubleshoot and resolve technical problems. Handle customer inquiries”
What You'll Achieve.
Maximize customer experience; Maximize sales opportunities; Maximize retention opportunities; Achieve established goals; Achieve performance metrics
Industry & Context.
Problem-solving skills; Troubleshoot and resolve technical problems
Virtual work-from-home role, Flexible to work any assigned shift, Must be able to work nights, Must be able to work weekends, Must be able to work variable schedule(s), Must be able to work overtime
What They're Looking For.
Must Have
Troubleshoot and resolve technical problems, Follow troubleshooting procedures, Build consultative relationship, Provide accurate information, Offer appropriate product solutions, Compare benefits of Xfinity, Correct customer account discrepancies, Explain account information, Multitask between multiple tools, Apply sound judgment, Follow guidelines for CPNI, Follow guidelines for PII, Educate self-service options, Achieve established goals, Achieve performance metrics, Attend training, Work independently, Seek supervisor support, Interact with customers, Wear telephone headset, Manipulate pen, Manipulate keyboard, Manipulate mouse, Regular attendance, Consistent attendance, Punctual attendance, Work nights, Work weekends, Work variable schedules, Work overtime
Nice to Have
Demonstrates competencies of a technology enthusiast
What You'll Do.
Troubleshoot and resolve technical problems
Handle customer inquiries
Build consultative relationship with customer
Provide accurate information
Communicate transparently
Find custom solutions
Resolve customer complaints
Offer additional products and services
Act as product consultant
Offer appropriate product solutions
Compare benefits of Xfinity
Correct customer account discrepancies
Research service disruptions
Follow escalation procedures
Explain account information
Multitask between multiple tools
Apply information to customer situations
Follow guidelines for CPNI
Follow guidelines for PII
Educate and promote self-service options
Achieve established goals
Achieve performance metrics
Seek supervisor support
Interact with customers via telephone
Interact with customers via email
Interact with customers via SMS
Interact with customers face-to-face
Assist with customer inquiries
Assist with customer issues
Wear telephone headset
Maintain regular attendance
Maintain consistent attendance
Maintain punctual attendance
Work variable schedules
How You'll Work.
Team & Collaboration
Internal customer interactions; Team meetings; Supervisor chat
Communication Scope
Verbal communication; Written communication
Full Job Description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. **Job Summary** Responsible for providing end-to-end support for our customers/communities to ensure a positive experience and that is in accordance with the Company's service delivery strategy. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. Responsible for responding to requests regarding technical questions and problem resolution related to company products as well as customer equipment. Actively puts the customer needs and wants at the center of all interactions. Creates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications and internal/external customer interactions. Communicates in a warm and friendly manner through both verbal and written means via various platforms: SMS, chat, email or phone. **Job Description** **Core Responsibilities** * **Virtual work-from-home role** * **Base Rate:** **$16.00/hourly non-negotiable plus a 5% quarterl
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