Comcast
Media and Technology
CustomerServiceSalesRepresentative(TSX)
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Service Sales Representative (TSX) at Comcast. Skills: Customer Service, Sales, Problem Solving, Communication. Provide end-to-end customer support. Build rapport and promote relationships”
What You'll Achieve.
Ensure a positive customer experience; Uphold commitment to customer experience; Maximize customer satisfaction; Maximize sales and retention opportunities; Achieve established goals and performance metrics; Drive results and growth
Industry & Context.
Problem-solving skills
Must be flexible to work any assigned shift, Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse, Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
What They're Looking For.
Must Have
Demonstrates functional skill to troubleshoot and resolve technical problems, Follows established troubleshooting procedures, Effectively works to build a consultative relationship with the customer, Sets clear expectations by providing accurate information, Takes a consultative approach to finding custom solutions, Resolves customer complaints/concerns through active listening, empathy, professionalism and problem solving, Takes a consultative approach to assist the customer through discovering the customer needs and offering additional products and services, Demonstrates competencies of a technology enthusiast, Uses multiple tools and systems with ease, Improves customer satisfaction and maximize sales and retention opportunities, Acts as a product consultant, and offering appropriate product solutions, features and benefits, Acts as a competitive expert, Corrects discrepancies on customers' accounts and researches service disruptions, Demonstrates functional skill in communicating and explaining basic to complex account information, Multitasks between multiple tools and systems, Demonstrates awareness of company policies and procedures, Educates and promotes self-service options, Must be able to work in a fast-paced, structured, metrics driven and high transaction environment, Demonstrates ability to achieve established goals and performance metrics, Attends training as required, Works independently and seeks Supervisor support when necessary, Interacts with customers via telephone, e-mail, SMS or face-to-face, Must be able to wear telephone headset and manipulate objects, Regular, consistent and punctual attendance, Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
What You'll Do.
Provide end-to-end customer support
Build rapport and promote relationships
Handle customer inquiries accurately
Respond to technical questions
Put customer needs at the center
Create personal connection with customer
Communicate in a warm and friendly manner
Troubleshoot and resolve technical problems
Articulate relevant information
Follow troubleshooting procedures
Build consultative relationship with customer
Provide accurate information
Find custom solutions for customers
Resolve customer complaints
Discover customer needs
Offer additional products and services
Act as product consultant
Compare benefits of Xfinity
Correct account discrepancies
Research service disruptions
Follow escalation procedures
Explain account information
Multitask between tools and systems
Apply company policies and procedures
Maintain composure in stressful situations
Seek supervisor support
Assist with customer inquiries
Work nights and weekends
How You'll Work.
Team & Collaboration
Win as a team; Make big things happen by working together; Be open to new ideas
Communication Scope
Professional communications; Verbal communication; Written communication
Full Job Description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. **Job Summary** Responsible for providing end-to-end support for our customers/communities to ensure a positive experience and that is in accordance with the Company's service delivery strategy. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. Responsible for responding to requests regarding technical questions and problem resolution related to company products as well as customer equipment. Actively puts the customer needs and wants at the center of all interactions. Creates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications and internal/external customer interactions. Communicates in a warm and friendly manner through both verbal and written means via various platforms: SMS, chat, email or phone. **Job Description** **Core Responsibilities** * **Virtual work-from-home role** * **Base Rate:** **$16.00/hourly non-negotiable plus a 5% quarterl
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