Comcast
Media and Technology
CustomerServiceSalesRepresentative(TSX)
Neural analysis suggests this role is
optimal for Entry candidates.
“Customer Service Sales Representative (TSX) at Comcast. Skills: Customer service, Sales, Technical troubleshooting. Provide end-to-end customer support. Build rapport and promote relationships”
What You'll Achieve.
Ensure a positive customer experience; Uphold commitment to customer experience; Maximize customer satisfaction; Maximize sales and retention opportunities; Achieve established goals and performance metrics; Drive results and growth
Industry & Context.
Problem Solving; Critical Thinking; Troubleshoot and resolve technical problems; Resolve all issues; Find custom solutions; Resolve customer complaints/concerns; Research service disruptions
Must be flexible to work any assigned shift, Must be able to wear telephone headset and manipulate objects such as pen, keyboard and mouse, Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
What They're Looking For.
Must Have
Demonstrates functional skill to troubleshoot and resolve technical problems, Follows established troubleshooting procedures, Effectively works to build a consultative relationship with the customer, Sets clear expectations by providing accurate information, Takes a consultative approach to finding custom solutions, Resolves customer complaints/concerns through active listening, empathy, professionalism and problem solving, Takes a consultative approach to assist the customer through discovering the customer needs and offering additional products and services, Demonstrates competencies of a technology enthusiast, Uses multiple tools and systems with ease, Improves customer satisfaction and maximize sales and retention opportunities, Acts as a product consultant, and offering appropriate product solutions, features and benefits, Acts as a competitive expert, Corrects discrepancies on customers' accounts and research service disruptions, Demonstrates functional skill in communicating and explaining basic to complex account information, Multitasks between multiple tools and systems, Demonstrates awareness of company policies and procedures, Educates and promotes self-service options, Must be able to work in a fast-paced, structured, metrics driven and high transaction environment, Demonstrates ability to achieve established goals and performance metrics, Attends training as required, Works independently and seeks Supervisor support when necessary, Interacts with customers via telephone, e-mail, SMS or face-to-face, Must be able to wear telephone headset and manipulate objects, Regular, consistent and punctual attendance, Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Nice to Have
0-2 Years Relevant Work Experience
What You'll Do.
Provide end-to-end customer support
Build rapport and promote relationships
Handle customer inquiries accurately
Respond to technical questions
Resolve product/equipment issues
Put customer needs first
Create personal connection with customer
Communicate warmly and friendly
Troubleshoot and resolve technical problems
Articulate relevant information
Follow troubleshooting procedures
Use multiple resources and tools
Build consultative relationship
Create understanding and resolve issues
Set clear expectations
Provide accurate information
Provide transparent communication
Find custom solutions
Resolve customer complaints
Discover customer needs
Offer additional products/services
Act as product consultant
Offer product solutions
Compare benefits of Xfinity
Correct account discrepancies
Research service disruptions
Follow escalation procedures
Explain account information
Focus on first-call resolution
Multitask between tools/systems
Apply information to customer situations
Adhere to company policies
Follow CPNI/PII guidelines
Educate and promote self-service
Maintain composure in stressful situations
Achieve performance metrics
Attend required training
Seek supervisor support
Interact with customers
Assist with inquiries/issues
Wear telephone headset
Maintain punctual attendance
Work nights and weekends
Work variable schedules
How You'll Work.
Team & Collaboration
Win as a team; Make big things happen by working together; Be open to new ideas; Join huddles; Make call backs; Help elevate opportunities
Communication Scope
Professional communications; Verbal communication; Written communication; Articulate relevant information; Transparent communication; Explain basic to complex account information
Full Job Description
Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. **Job Summary** Responsible for providing end-to-end support for our customers/communities to ensure a positive experience and that is in accordance with the Company's service delivery strategy. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System and quality behaviors. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. Responsible for responding to requests regarding technical questions and problem resolution related to company products as well as customer equipment. Actively puts the customer needs and wants at the center of all interactions. Creates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications and internal/external customer interactions. Communicates in a warm and friendly manner through both verbal and written means via various platforms: SMS, chat, email or phone. **Job Description** **Core Responsibilities** * **Virtual work-from-home role** * **Base Rate:** **$16.00/hourly non-negotiable plus a 5% quarterl
Applying for this Customer Service Sales Representative (TSX) role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Comcast?
Real rants from real employees. Read before you apply.