Virbac
Animal health
CustomerService&SalesRepresentative
“Customer Service & Sales Representative at Virbac. Skills: Customer Service, Sales, Communication, Relationship Building, Problem Solving. Communicate and persuade veterinary professionals about the characteristics and benefits of Virbac Products and Services. Gain commitment to test, use and recommend products”
What You'll Achieve.
Maximize customer satisfaction and retention; Achieve high performance sales targets; Grow assigned territory revenue
Industry & Context.
Ability to analyze issues, identify root causes, and develop creative solutions is vital for resolving customer problems; Ability to problem solve with customers about products in a non-technical format
What They're Looking For.
Must Have
Excellent customer focused communication skills, Excellent organizational and time management skills with ability to work in a fast-paced environment, Demonstrate the ability to coordinate a high level of activity under a variety of conditions and constraints with a high degree of accuracy, Ability to problem solve with customers about products in a non-technical format, interpersonal and networking skills, Team player comradery mindset, Confident and compassionate about helping others in need
Nice to Have
Previous 3+ years experience in customer services or sales, telemarketing, or a similar customer-facing role is preferred, Experience as a veterinary technician is highly preferred, Experience in leveraging CRM and data analytics for identifying potential customers and product needs, Google Suite skills, utilizing sheets and docs, experience with SalesForce a plus, Experience in the animal health industry is a plus
What You'll Do.
Communicate and persuade veterinary professionals about the characteristics and benefits of Virbac Products and Services
Gain commitment to test
use and recommend products
Maximize customer satisfaction and retention by ensuring product adoption
Highlight features and benefits of Virbac products and services to veterinarian professionals
Build customer relationships
Serve as a liaison between the customer and the company
Help customers achieve desired outcomes and derive value from products
Support identified customers with product placements
Respond to regional leads
Generate new and repeat sales by providing product and technical information to veterinary practice associates
Track and report activity via Customer Relationship Management database
regular reports and territory records
Implement Virbac selling skills and techniques
Answer questions and provide expert knowledge about the brands and products
Guide and support customers with their orders and sales
Provide varying degrees of support based on customer interaction and needs
Deliver great customer service and information sharing through virtual lunch and learn sessions
Close sales through deepening customer relations and product utilization
or CRM identification
Use database and customer knowledge to segment customers and build focus on high potential veterinary practices
Communicate with outside Territory Managers any opportunities that will help build relationships and business
and develop creative solutions
Manage multiple customer accounts
and meeting deadlines
Grow assigned territory revenue to achieve high performance sales targets by prospecting new and existing accounts for opportunities to sell products to drive growth
Monitor customer usage
and retention metrics
Identify and manage leads and at-risk customers within an assigned region
Take proactive steps to engage
and prevent customer churn
Consistently review customer accounts and transactions within assigned region
Work proactively with internal departments such as marketing
and warehouses to ensure alignment and success
Collaborate with a sales team to create better methods to address customer complaints and manage lead generation to successful order
How You'll Work.
Team & Collaboration
Work proactively with internal departments such as marketing, finance, and warehouses to ensure alignment and success; Collaborates with a sales team to create better methods to address customer complaints and manage lead generation to successful order; Proactively shares best practice, ideas and insights with colleagues; Supports decisions outside the team environment and speaks favourably about the contribution of others; Work with cross functional partners like Marketing, Pet Nutrition Sales, or Distribution
Communication Scope
Excellent customer focused communication skills; Excellent verbal and written communication skills
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