O-I
Packaging
CustomerServiceSalesCoordinator
“Customer Service Sales Coordinator at O-I. Skills: customer service, sales, order entry, communication, organizational skills. Administers world class customer service while adhering to all internal and external guidelines. Develops and maintains positive partnerships with customers and internal business partners”
What You'll Achieve.
Improve operational excellence for our company and our customers; Contributes to overall sales and margin improvement by identifying and capturing margin leakage opportunities
Industry & Context.
Demonstrated experience in problem solving
Must be able to perform the essential functions of the job with or without reasonable accommodation
What They're Looking For.
Must Have
High school or GED required, Two years minimum experience in sales and/or customer service working in a fast paced and stressful environment, Demonstrated experience in problem solving, communication & organizational skills, Detailed oriented, Self-motivated with the ability to learn quickly, Strong/proficient computer skills, including Microsoft Office with emphasis on Excel and Outlook
Nice to Have
College degree preferred, SAP experience preferred
What You'll Do.
Administers world class customer service while adhering to all internal and external guidelines
Develops and maintains positive partnerships with customers and internal business partners
Provides internal business partners with insight on customers’ requirements
expectations and other pertinent competitive information
Consistently follows order entry processes and procedures to ensure order entry accuracy
Regularly reviews open orders to ensure completion through billing
Collaborates with internal business partners to support the management of customers’ glass container needs/requirements against production
shipments and inventory (PSI)
Responsible for logging customer complaints and collaborating with Credit Analysts concerning claims
Facilitates unplanned repacks
Communicates priority crossings to Operations
Generates customer specific reports (e.g.
finished good and packaging material inventory
Communicates Customer Owned Packaging requirements to the customer
Supports Sales Management on New Business Development (e.g.
stock price list quote)
Contributes to overall sales and margin improvement by identifying and capturing margin leakage opportunities
How You'll Work.
Team & Collaboration
Collaborates with internal business partners to support the management of customers’ glass container needs/requirements against production, shipments and inventory (PSI); Collaborates with Credit Analysts concerning claims; Communicates priority crossings to Operations; Provides internal business partners with insight on customers’ requirements, expectations and other pertinent competitive information
Communication Scope
communication skills
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