O-I
Packaging
CustomerServiceSalesCoordinator
Neural analysis suggests this role is
optimal for mid candidates.
“Customer Service Sales Coordinator at O-I. Skills: customer service, sales, order entry, collaboration. Administers world class customer service while adhering to all internal and external guidelines. Develops and maintains positive partnerships with customers and internal business partners”
What You'll Achieve.
Improve operational excellence for our company and our customers; Contributes to overall sales and margin improvement
Industry & Context.
Demonstrated experience in problem solving
Must be able to perform the essential functions of the job with or without reasonable accommodation
What They're Looking For.
Must Have
High school or GED required, Two years minimum experience in sales and/or customer service working in a fast paced and stressful environment, Demonstrated experience in problem solving, communication & organizational skills, Detailed oriented, Self-motivated with the ability to learn quickly, Strong/proficient computer skills, including Microsoft Office with emphasis on Excel and Outlook
Nice to Have
College degree preferred, SAP experience preferred
What You'll Do.
Administers world class customer service while adhering to all internal and external guidelines
Develops and maintains positive partnerships with customers and internal business partners
Provides internal business partners with insight on customers’ requirements
expectations and other pertinent competitive information
Consistently follows order entry processes and procedures to ensure order entry accuracy
Regularly reviews open orders to ensure completion through billing
Collaborates with internal business partners to support the management of customers’ glass container needs/requirements against production
shipments and inventory (PSI)
Responsible for logging customer complaints and collaborating with Credit Analysts concerning claims
Facilitates unplanned repacks
Communicates priority crossings to Operations
Generates customer specific reports (e.g.
finished good and packaging material inventory
Communicates Customer Owned Packaging requirements to the customer
Supports Sales Management on New Business Development (e.g.
stock price list quote)
Contributes to overall sales and margin improvement by identifying and capturing margin leakage opportunities
How You'll Work.
Team & Collaboration
Collaborates with internal business partners to support the management of customers’ glass container needs/requirements against production, shipments and inventory (PSI); Collaborates with Credit Analysts concerning claims; Engages the appropriate internal business partners to meet/exceed customers’ requirements
Communication Scope
communication & organizational skills
Full Job Description
About O-I Remember the last time you opened a bottle of champagne? A cold beer after a hard day’s work or a bottle of sparkling mineral water to quench your thirst? Well, it was probably made by us. We are O-I and we love that we make more glass containers than anyone in the world. O-I has more than a century of experience crafting pure, sustainable, brand-building glass packaging for many of the world’s best-known food and beverage brands. We are proud to provide high-quality glass packaging for beer, wine, spirits, food, non-alcoholic beverages, cosmetics and pharmaceuticals. Why do you want to apply? The OIPS operations is striving to be a world-class packaging solutions distributor and to become the model for engaging small and emerging customers for O-I globally. O-I is a company that is committed to fostering an inclusive environment and offers opportunity for growth and advancement The Customer Service Sales Coordinator administers world class customer service while adhering to all internal and external guidelines (e.g., customer contracts, company policies and procedures, etc.)Through effective and efficient use of our company resources (e.g., manufacturing assets, systems and software, support staff). Other requirements include the development and maintenance of strong and positive partnerships with customers and internal business partners. This position contributes to the success of O-I Packaging Solutions (PS) strategic business priorities by providing service levels that improve operational excellence for our company and our customers. The Customer Service Sales Coordinator will: * Provides internal business partners with insight on customers’ requirements, expectations and other pertinent competitive information. * Consistently follows order entry processes and procedures to ensure order entry accuracy. * Regularly reviews open orders to ensure completion through billing. * Collaborates with internal business partners to support the management of custom
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