O-I
Packaging
CustomerServiceSalesCoordinator
“Customer Service Sales Coordinator at O-I. Skills: customer service, sales. Administers world class customer service while adhering to all internal and external guidelines. Develops and maintains positive partnerships with customers and internal business partners”
What You'll Achieve.
Improve operational excellence for our company and our customers; Contributes to overall sales and margin improvement
Industry & Context.
Demonstrated experience in problem solving
What They're Looking For.
Must Have
Two years minimum experience in sales and/or customer service working in a fast paced and stressful environment, Demonstrated experience in problem solving, Detailed oriented, Self-motivated with the ability to learn quickly, Strong/proficient computer skills, including Microsoft Office with emphasis on Excel and Outlook
Nice to Have
College degree preferred, SAP experience preferred
What You'll Do.
Administers world class customer service while adhering to all internal and external guidelines, Develops and maintains positive partnerships with customers and internal business partners, Provides internal business partners with insight on customers’ requirements, expectations and other pertinent competitive information, Consistently follows order entry processes and procedures to ensure order entry accuracy, Regularly reviews open orders to ensure completion through billing, Collaborates with internal business partners to support the management of customers’ glass container needs/requirements against production, shipments and inventory (PSI), Responsible for logging customer complaints and collaborating with Credit Analysts concerning claims, Facilitates unplanned repacks, Communicates priority crossings to Operations, Generates customer specific reports (e.
, finished good and packaging material inventory, sales, and shipments), Communicates Customer Owned Packaging requirements to the customer, Support Sales Management on New Business Development (e.
, sample orders, stock price list quote), Contributes to overall sales and margin improvement by identifying and capturing margin leakage opportunities.
How You'll Work.
Team & Collaboration
Collaborates with internal business partners to support the management of customers’ glass container needs/requirements against production, shipments and inventory (PSI); Collaborating with Credit Analysts concerning claims; Communicates priority crossings to Operations; Support Sales Management on New Business Development
Communication Scope
communication & organizational skills
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