SIXT

Automotive

CustomerServiceReturnAgent

$0k+ Sarasota, Florida, United States FULL TIME
The Brief

“Customer Service Return Agent at SIXT. Skills: Customer service, Vehicle inspection, Sales promotion. Welcome customers upon arrival. Deliver friendly and professional return experience”

Industry & Context.

Automotive
Eligibility Requirements

Open to travel (5-10%), Some travel by airplane

What They're Looking For.

Must Have

High school diploma or GED, 1 year customer service experience, At least 18 years old, Valid driver's license, Clean driving record, Authorized to work in the United States, Basic computer navigation skills, Familiar with Microsoft Office applications, Work 40 hours per week, Willing to wear a company uniform

Nice to Have

Background in sales, Background in service, Background in hospitality, Speaking other languages is a plus

What You'll Do.

Welcome customers upon arrival

Deliver friendly and professional return experience

Inspect rental vehicles for damage

Inspect rental vehicles for fuel levels

Inspect rental vehicles for mileage

Handle findings discreetly

Direct issues to appropriate channels

Complete return transactions accurately

Advise customers on final rental charges

Promote SIXT products and services

Identify vehicles for maintenance

Tag vehicles for maintenance

Move vehicles to correct location

Work in various weather conditions

Take on additional tasks

How You'll Work.

Communication Scope

Customer-focused process

Free ATS check

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