Sutherland
Streaming Services
CustomerServiceReps/SportsSpecialistsOnSite
“Customer Service Reps/Sports Specialists - OnSite at Sutherland. Skills: customer service, sports knowledge, digital navigation. provide exceptional service. act as a brand ambassador”
What You'll Achieve.
deliver superior fan experiences every day
Industry & Context.
critical thinking and problem-solving skills
This job is open only to residents of Canada, must be authorized to work in Canada
What They're Looking For.
Must Have
High school diploma or GED, Ability to type 30+ words per minute, 1+ year of customer service experience, Excellent English communication skills, both verbal and written, critical thinking and problem-solving skills, Efficient in website/digital navigation and interaction, knowledge of and passion for sports, Ability to multitask, prioritize and manage time effectively, Proficient in Microsoft programs, authorized to work in Canada
What You'll Do.
provide exceptional service
act as a brand ambassador
support all aspects related to the customer's digital sports platforms via chat
voice and self-service
Creating best-in-class experiences for all fans
Effectively using all available technology tools and resources to resolve fan inquiries
Developing/maintaining a general knowledge of client’s products and services
How You'll Work.
Communication Scope
Excellent English communication skills, both verbal and written
Applying for this Customer Service Reps/Sports Specialists - OnSite role?
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