Sutherland
Media
CustomerServiceReps/SportsSpecialists-OnSite
Neural analysis suggests this role is
optimal for entry candidates.
“Customer Service Reps/Sports Specialists - OnSite at Sutherland. Skills: Customer success, Sports knowledge. Provide exceptional service. Act as brand ambassador”
Industry & Context.
Problem-solving
Resident of Canada, Authorized to work in Canada
What They're Looking For.
Must Have
High school diploma or GED, Type 30+ words per minute, 1+ year customer service experience, Efficient website/digital navigation, Knowledge of sports, Proficient in Microsoft programs
Nice to Have
Passion for sports
What You'll Do.
Provide exceptional service
Act as brand ambassador
Support digital sports platforms
Provide superior fan experiences
Create best-in-class experiences
Acknowledge customer problems
Help fans accomplish goals
Talk sports with fans
Resolve fan inquiries
Develop general knowledge of products
Maintain general knowledge of services
How You'll Work.
Communication Scope
Verbal communication; Written communication
Full Job Description
Do you enjoy sports? Are you passionate about entertainment and technology? Enjoy streaming? Interested and excited about working in an office environment?? Join Us Onsite in Windsor, ON! Our high-performing Streaming Services team is searching for individuals who are curious, innovative, knowledgeable and excited about sports to join us as Sports Specialists. This role is ideal for fans of major American sports; think football Sundays, baseball rivalries, and nonstop sports coverage As a specialist, you will provide exceptional service and act as a brand ambassador for our customer, helping to deliver on their mission to serve sports fans anytime, anywhere and connecting fans to the sport and games they love most. That means you will support all aspects related to the customer's digital sports platforms via chat, SMS, email/web-form, social, voice and self-service to provide superior fan experiences every day. This will include: * Creating best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues * Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it * Effectively using all available technology tools and resources to resolve fan inquiries * Developing/maintaining a general knowledge of client’s products and services What we offer: * Hourly rate of $17.60, paid training and PTO -- be sure to ask about our Global Flexible Vacation Policy! * Additional pay incentives as well as monthly rewards & recognition programs * Medical, dental and vision benefits * Advancement opportunities – 80% of our frontline leaders have been promoted from within * Employee Discounts * EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland ## Qualifications * High school diploma or GED * Ability to type 30+ words per minute * 1+ year of customer service experience * Excellent English communication sk
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