Sutherland

Streaming Services

CustomerServiceReps/SportsSpecialistsOnSite

$0–0k Windsor, Ontario, Canada FULL TIME
The Brief

“Customer Service Reps/Sports Specialists - OnSite at Sutherland. Skills: customer service, sports knowledge, digital navigation. provide exceptional service. act as a brand ambassador”

What You'll Achieve.

deliver superior fan experiences every day

Industry & Context.

Streaming Services
Problems you'll solve

critical thinking and problem-solving skills

Eligibility Requirements

This job is open only to residents of Canada, and you must be authorized to work in Canada in order to be considered for employment.

What They're Looking For.

Must Have

High school diploma or GED, Ability to type 30+ words per minute, 1+ year of customer service experience, Excellent English communication skills, both verbal and written, critical thinking and problem-solving skills, Efficient in website/digital navigation and interaction, knowledge of and passion for sports, Ability to multitask, prioritize and manage time effectively, Proficient in Microsoft programs

What You'll Do.

provide exceptional service

act as a brand ambassador

support all aspects related to the customer's digital sports platforms via chat

voice and self-service

Creating best-in-class experiences for all fans

Effectively using all available technology tools and resources to resolve fan inquiries

Developing/maintaining a general knowledge of client’s products and services

How You'll Work.

Communication Scope

Excellent English communication skills, both verbal and written

Free ATS check

Applying for this Customer Service Reps/Sports Specialists - OnSite role?

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