Sutherland
Streaming Services
CustomerServiceReps/SportsSpecialists-OnSite
Neural analysis suggests this role is
optimal for entry candidates.
“Customer Service Reps/Sports Specialists - OnSite at Sutherland. Skills: customer service, sports knowledge, digital navigation. provide exceptional service. act as a brand ambassador”
What You'll Achieve.
deliver superior fan experiences every day
Industry & Context.
critical thinking and problem-solving skills
This job is open only to residents of Canada, must be authorized to work in Canada
What They're Looking For.
Must Have
High school diploma or GED, Ability to type 30+ words per minute, 1+ year of customer service experience, Excellent English communication skills, both verbal and written, critical thinking and problem-solving skills, Efficient in website/digital navigation and interaction, knowledge of and passion for sports, Ability to multitask, prioritize and manage time effectively, Proficient in Microsoft programs, authorized to work in Canada
What You'll Do.
provide exceptional service
act as a brand ambassador
support all aspects related to the customer's digital sports platforms via chat
voice and self-service
Creating best-in-class experiences for all fans
Effectively using all available technology tools and resources to resolve fan inquiries
Developing/maintaining a general knowledge of client’s products and services
How You'll Work.
Communication Scope
Excellent English communication skills, both verbal and written
Full Job Description
Do you enjoy sports? Are you passionate about entertainment and technology? Enjoy streaming? Interested and excited about working in an office environment?? Join Us Onsite in Windsor, ON! Our high-performing Streaming Services team is searching for individuals who are curious, innovative, knowledgeable and excited about sports to join us as Sports Specialists. This role is ideal for fans of major American sports; think football Sundays, baseball rivalries, and nonstop sports coverage As a specialist, you will provide exceptional service and act as a brand ambassador for our customer, helping to deliver on their mission to serve sports fans anytime, anywhere and connecting fans to the sport and games they love most. That means you will support all aspects related to the customer's digital sports platforms via chat, SMS, email/web-form, social, voice and self-service to provide superior fan experiences every day. This will include: * Creating best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues * Educating the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it * Effectively using all available technology tools and resources to resolve fan inquiries * Developing/maintaining a general knowledge of client’s products and services What we offer: * Hourly rate of $17.60, paid training and PTO -- be sure to ask about our Global Flexible Vacation Policy! * Additional pay incentives as well as monthly rewards & recognition programs * Medical, dental and vision benefits * Advancement opportunities – 80% of our frontline leaders have been promoted from within * Employee Discounts * EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland ## Qualifications * High school diploma or GED * Ability to type 30+ words per minute * 1+ year of customer service experience * Excellent English communication sk
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