MasterBrand Cabinets LLC
Consumer Goods
CustomerServiceRepresentive
“Customer Service Representive at MasterBrand Cabinets LLC. Skills: Customer support, Order processing, Issue resolution. Assist customers via phone, chat. Process and issue credits”
What You'll Achieve.
Ensuring timely resolution and closure of all reported issues
Industry & Context.
Assesses customer-related problems or issues to develop and implement appropriate responds
What They're Looking For.
Must Have
High school diploma or equivalent required, service mentality – dedicated to satisfying the customer, oral and written communication skills, Attention to details accurate, Ability to meet deadlines in a fast-paced environment, Solid organizational skills with the ability to manage multiple tasks at once, Exceptional math skills, Product knowledge, Order entry and computer skills – Microsoft Word/Excel/Outlook and Lotus Notes, Self-motivated, Team oriented
Nice to Have
College experience and/or two-year degree preferred
What You'll Do.
Assist customers via phone
Process and issue credits
Process return authorizations
Serve as primary point of contact
Answer customer inquiries
Troubleshoot customer issues
Ensure timely resolution of issues
Communicate with customers
Respond to customer inquiries
Process product returns
Maintain customer account information
How You'll Work.
Team & Collaboration
Effectively communicates with customers team service agents and management; Interacts appropriately with all MBCI departments to resolves issues; Support the sales team by answering questions and troubleshooting issues
Communication Scope
Effectively communicates with customers team service agents and management; oral and written communication skills
Applying for this Customer Service Representive role?
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