CustomerServiceRepresentatives

You must reside in the Chesapeake, VA area to qualify as you are required to work on-site for a minimum of 6 weeks, than can transition to working from home. We’re Sutherland and we’re seeking Customer Service/Emergency Services Representatives. Join us and support one of our public utility clients while working with leading technologies and systems as well as a dedicated team of leaders and peers to support you. Because our client is a public utility, we support them and their customers 24/7. Employees must have full availability to work various shifts and able to work at least one weekend day. What we offer: * Hourly rate * Medical, dental and vision benefits * Paid training & PTO * Advancement opportunities – 80% of our frontline leaders have been promoted from within * Additional pay incentives as well as monthly rewards & recognition programs * Employee Discounts * EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland ## Qualifications * Excellent verbal and written communication skills * Full time availability * Driven by solving problems and meeting goals * Familiar with Microsoft Office * Experienced in customer service with strong multi-tasking skills * High school diploma or equivalent #INDSP ## Additional Information About us: As a digital transformation company -- and Great Place to Work certified -- Sutherland has been helping customers globally achieve greater agility and transform automated customer experiences for over 35 years. We work with some of the world’s most known brands in dozens of industries, including Banking & Financial Services; Insurance; Communications, Media & Entertainment; Healthcare; Retail & Consumer Packaged Goods; Technology; Travel, Transportation, Hospitality & Logistics; and Mortgage Services, helping them to better support and serve their customers. EEOC and Veteran Documentation During employment, employees are treated without regard to race, color, religion, sex, national origin, age, mar