Concord Parking
Security and Investigations
CustomerServiceRepresentative/Valet
“Customer Service Representative / Valet at Concord Parking. Skills: Customer service, Valet operations, Vehicle operation, Site operations. Serve as primary point of contact. Assist customers with check-ins/check-outs”
What You'll Achieve.
Ensure a seamless experience for every guest
Industry & Context.
Problem-solving abilities; Troubleshooting abilities
Ability to safely drive manual transmission vehicles, Availability to work 8-hour shifts in a 24/7 operation
What They're Looking For.
Must Have
Minimum 2 years of full-time customer service or sales experience, Valid Class 5 Driver’s License held for at least 2 years, Ability to safely drive manual transmission vehicles, Clean driving abstract with no more than 2 minor infractions within the past 2 years, Proficiency with Microsoft Office, especially Excel, Comfortable using tablets and handheld devices, Full professional fluency in written and spoken English, Availability to work 8-hour shifts in a 24/7 operation
Nice to Have
Previous valet, hospitality, or high-volume customer service experience, problem-solving and troubleshooting abilities, Proactive approach toward safety and operational improvements, Experience working in fast-paced environments
What You'll Do.
Serve as primary point of contact
Assist customers with check-ins/check-outs
Resolve customer concerns
Deliver welcoming customer experience
Safely operate customer vehicles
Conduct visual vehicle inspections
Document fuel levels and odometer readings
Handle customer keys responsibly
Maintain accurate vehicle tracking
Support efficient traffic flow
Organize vehicles onsite
Maintain clean reception area
Report maintenance issues
Complete administrative tasks
Support daily operational workflows
Follow workplace safety procedures
Maintain radio communication
Wear required uniform and safety equipment
How You'll Work.
Communication Scope
Clear communication; Professional fluency in written and spoken English
Applying for this Customer Service Representative / Valet role?
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