CustomerServiceRepresentative(Swedish)

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. Our Customer Experience area works with a proactive and dynamic approach. Here we all contribute ideas, make decisions and collaborate so that each customer feels unique, special and fully satisfied with our service. Do you have strong communication skills, a proactive attitude, and a passion for customer service Become our Customer Service Representative! You will serve as the primary point of contact for OEM (Original Equipment Manufacturer) vehicle owners, addressing and resolving all issues related to their vehicles. The agent will represent the OEM in interactions with customers, ensuring prompt and effective resolution of cases while maintaining high standards of service. The duties you will perform day-to-day basis are as follows: * Handle Driver Requests: manage driver inquiries through multiple channels. * Continuous Case Monitoring. * Case Escalation: determine when a case needs to be escalated to higher levels or specialized teams. * Customer Satisfaction Assurance: Ensure that even in the most complex cases, the customer experience remains positive, and satisfaction levels are maintained according to project KPIs. ## Qualifications * You have a C1 level of English and are fluent in Swedish. * You are preferably available full-time. * You will be working from our Madrid office in a 50% hybrid position, with the first 5-6 months approx. fully on-site for the adaptation period. Our office is located at Calle de Albasanz, 15, 28037 Madrid. ## Additional Information * Permanent contract from day one. * Salary: €22,000 gross per year. * Telecommuting policy of up to 50% of the