CustomerServiceRepresentative(RussianSpeaker)

### About Our Client Our client is a global financial services organization dedicated to helping individuals access financial markets through innovative products, technology, and exceptional customer experiences. With a strong international presence and a diverse workforce, the company serves clients across multiple regions and is committed to empowering individuals with the tools, guidance, and support they need to pursue their financial goals. The organization fosters a collaborative, fast-paced environment where employees are encouraged to grow professionally, take ownership of their work, and make a meaningful impact. ### Job Description We are seeking a proactive and customer-focused Russian-speaking Customer Service Representative to join our team. The ideal candidate will be responsible for delivering exceptional support to Russian and English-speaking clients, resolving inquiries efficiently, identifying value-adding opportunities through upselling and cross-selling, and ensuring a positive customer experience. You will work in a team comprising culturally diverse professionals with different skill sets who support each other in delivering impactful results. ### Key Responsibilities * Respond to customer inquiries via phone, email, and chat in Russian and English. * Provide accurate information regarding products, services, and policies. * Resolve customer issues promptly and professionally. * Maintain detailed records of customer interactions within CRM systems. * Collaborate with internal teams to ensure customer satisfaction. * Identify and escalate priority issues when necessary. * Handle back-office related customer queries. * Support clients with technical and troubleshooting issues. * Manage customer complaints promptly and effectively. * Meet established performance targets, including response time, resolution rate, and customer satisfaction metrics. * Identify opportunities to enhance client engagement through relevant value-added services, contribu