CustomerServiceRepresentative-Remote

**Pay rate:** $18/hr **Who we are:** At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference. **What’s the Role About?** If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you! In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions. * Are you energetic, enthusiastic with an engaging personality? * Are you driven to deliver effective results while providing excellent customer service? * Do you have extraordinary communication skills? **What’s in it for YOU?** * Paid Training * Medical, Dental, and Vision Insurance * Paid Time Off * Employee Discounts * Full-time, non-seasonal * Career Advancement **Responsibilities:** * Provide information about SNAP EBT transactions to customers * Provide exceptional customer service by addressing inquiries, resolving complaints and guiding customers through solutions * Maintain a thorough understanding of products, services and policies to effectively assist customers * Accurately document customer interactions and transactions across all tools/platforms * Collaborate with other departments to resolve customer issues and escalate complex problems as necessary * Strive to exceed customer satisfaction goals and performance metrics * Continuously seek opportunities to improve the customer experience and streamline processes * Stay updated on product knowledge and ind